Return & Refund Policy

Last updated: January 2025

1. Return Window

We accept returns within 7 days of delivery for items that are unused, in original condition, and in original packaging. Items must be accompanied by the original receipt or order confirmation.

2. Non-Returnable Items

The following items cannot be returned: opened ink cartridges and toners, consumables that have been installed or used, items damaged due to misuse, and special-order or custom products.

3. Defective Items

If you receive a defective item, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you. Send photos of the defect to sales@kimstar.co.ke.

4. Refund Process

Approved refunds are processed within 3-5 business days via M-Pesa to the number used for payment. We do not charge restocking fees for genuine defects.

5. How to Return

Call us on +254 759 842 866 or email sales@kimstar.co.ke to initiate a return. Do not send items back without prior authorization.